Signl4

Signl4 describes themselves as

“Mobile Alerting and Incident Response. Automated Alerting. Anywhere Response”

It’s an easy to get started with, SaaS based solution for incident management.
It has good APIs and integrations as well as a generous free trial tier, which makes it great for Qlik Sense admins who wants to try a proper incident management tool.

www.signl4.com

What’s this?

Reload failure/abort events can be forwarded to Signl4, where they become incidents that are tracked, (maybe) escalated and eventually (hopefully!) closed.

Example here.

How it works

Signl4 exposes webhooks through which incidents can be created. The Butler.incidentTool.signl4.url is used to specify this webhook.

To use Butler with Signl4 you must first create a Signl4 team. Then note the secret key for that team:

More info about the webhooks can be found in Signl4’s developer docs.

Settings in config file

---
Butler:
  ...
  ...
  # Incident management tools integration
  # Used to trigger incidents in these tools when task reloads fail or are aborted
  incidentTool:
    signl4:
      enable: false               # Enable/disable Signl4 integration as a whole
      url: https://connect.signl4.com/webhook/abcde12345
      reloadTaskFailure:
        enable: false             # Enable/disable reload failed handling in Signl4
        rateLimit: 15             # Min seconds between emails for a given taskID. Defaults to 5 minutes
        serviceName: Qlik Sense   # Signl4 "service name" to use
        severity: 1               # Signl4 severity level for failed reloads
      reloadTaskAborted:
        enable: false             # Enable/disable reload aborted handling in Signl4
        rateLimit: 15             # Min seconds between emails for a given taskID. Defaults to 5 minutes
        serviceName: Qlik Sense   # Signl4 "service name" to use
        severity: 10              # Signl4 severity level for aborted reloads
  ...
  ...

Last modified 2023-06-13: Update docs to Butler v9.0 (6ae1377)