Incident management tools

There are various enterprise grade tools for handling IT incidents.
Butler can integrate with such tools, for example forwarding information about failed reloads.

Below you find instuctions for configuring the currently supported incident management tools.

New Relic

New Relic is an enterprise grade observability solution in a SaaS package.

They offer a uniform approach to dealing with metrics, logs and events - including a basic but working alert management feature.
If more advanced alert management is needed New Relic offers out-of-the-box integrations with tools like PagerDuty, ServiceNow, Jira, VictorOps and many other services.

The service is easy to get started with and has a generous free tier that works very well for testing Butler alerts.
New Relic is a great choice as it handles both reload failure alerts for the Butler tool as well as both server and Sense specific operational metrics (CPU load, available memory, number of currently connected users etc) from Butler SOS.

More info at


Signl4 describes themselves as

“Mobile Alerting and Incident Response. Automated Alerting. Anywhere Response”

It’s an easy to get started with, SaaS based solution for incident management.
It has good APIs and integrations as well as a generous free trial tier, which makes it great for Qlik Sense admins who wants to try a proper incident management tool.

Last modified 2023-06-13: Update docs to Butler v9.0 (6ae1377)