Incident management tools

There are various enterprise grade tools for handling IT incidents. Butler can integrate with such tools, for example forwarding information about failed reloads to an IT operations team.

New Relic

New Relic is an enterprise grade observability solution in a SaaS package.

They offer a uniform approach to dealing with metrics, logs and events - including a basic but working alert management feature.

The service is easy to get started with and has a generous free tier that works well for testing Butler alerts.
New Relic is a good choice for both metrics storage and alerting as it handles both reload failure alerts generated by the Butler tool as well as operational metrics from Butler SOS.


Signl4 describes themselves as

“Mobile Alerting and Incident Response. Automated Alerting. Anywhere Response”

It’s an easy to get started with, SaaS based solution for incident management.
It has good APIs and integrations as well as a generous free trial tier, which makes it great for Qlik Sense admins who wants to try a proper incident management tool.

Last modified 2021-11-03: wip towards 7.0 (dbfa572)